During the Schoolyear onboarding, a warning screen appears to remind you that all applications automatically will be closed before you enter the Schoolyear environment. Here you need to click 'I understand' in order to continue. However, sometimes the onboarding process does not continue after clicking the 'I understand' button. You will most likely see a red text appear. Often with the text: "Failed to logout. This is possibly caused by an anti-virus of Windows Policy".
You could follow the following steps to troubleshoot:
- Option 1: Multiple Windows Users logged in
- Option 2: Pause your virus scanner
- Option 3: Reconnect to the Schoolyear app
Option 1: Multiple Windows Users logged in
It could be that there are multiple Windows Users logged in. This is not allowed when launching Schoolyear. In order to solve this, please follow the steps below
- Log off the second user manually or restart the computer which causes a log off for all active users.
- Restart the onboarding process to launch Schoolyear.
Option 2: Pause your virus scanner
Schoolyear might be blocked by your virus scanner. Please follow the steps below to (temporarily) deactivate your virus scanner:
- Pause your virus scanner as written in option 1 in Solve virus scanner blockage.
- Click 'F5' and retry the onboarding steps.
Option 3: Reconnect to the Schoolyear app
Your browser might not be connected correctly to the Schoolyear app. Follow the following steps to reconnect the Schoolyear app:
- Refresh the browser session by using the 'F5' key.
- Proceed with the steps of the onboarding that are shown on the screen.
If the solutions above don't solve your issue, please ask your IT department to help you out.