During the Schoolyear onboarding, a warning screen appears to remind you that all applications automatically will be closed before you enter the Schoolyear environment. Here you need to click 'I understand' in order to continue. However, sometimes the onboarding process does not continue after clicking the 'I understand' button. You will most likely see a red text appear. Often with the text: "Failed to logout. This is possibly caused by an anti-virus of Windows Policy".
You could follow the following steps to troubleshoot:
- Option 1: Pause your virus scanner
- Option 2: Reconnect to the Schoolyear app
- Option 3: Restart your computer
- Option 4: Remove and install Schoolyear again on your computer
Option 1: Pause your virus scanner
Schoolyear might be blocked by your virus scanner. Please follow the steps below to (temporarily) deactivate your virus scanner:
Step-by-step
- Pause your virus scanner as written in option 1 in Solve virus scanner blockage.
- Click 'F5' and retry the onboarding steps.
Option 2: Reconnect to the Schoolyear app
Your browser might not be connected correctly to the Schoolyear app. Follow the following steps to reconnect the Schoolyear app:
Step-by-step
- Refresh the browser session by using the 'F5' key.
- Proceed with the steps of the onboarding that are shown on the screen.
Option 3: Restart your computer
There might be going something wrong in the background. Restart to computer to reset this.
Step-by-step
- Restart the computer via the Windows menu.
- Retry the onboarding steps to launch Schoolyear.
Option 4: Remove and install Schoolyear again on your computer
The installation of Schoolyear might have gone wrong. Delete Schoolyear and install it again.
Step-by-step
- Delete Schoolyear by following these steps: How can I remove Schoolyear from my computer?
- Re-install Schoolyear by following the steps in the onboarding to install and launch Schoolyear.
If the solutions above don't solve your issue, please ask your IT department to help you out.