Blockage by a virus scanner – Schoolyear help center

As a student you might experience problems using Schoolyear in combination with a virus scanner. In this article we give you tips to solve blockages for the most common virus scanners.

What is the cause?

It is not unusual that virus scanners can go block installing or starting new or unknown applications such as Schoolyear. It always takes a while before a virus scanner recognises an application and includes it in the 'safe' whitelist worldwide.

What can you do?

Option 1: Temporarily deactivate the virus scanner

Try to restart Schoolyear while the virus scanner is turned off. Below you can read how to disable the virus scanner temporarily:

Option 2: Set an exception rule

As an alternative, you can manually set an exception rule in the virus scanner for a specific program or a folder where the application is stored (file folder). With this rule, you might be able to unblock Schoolyear. The file folder of Schoolyear can be found via: C:\Program Files (x86)\Schoolyear.

Below you find information on how to manually set an exception:

Option 3: Important! Report it to the customer service

Contact the virus scanners' customer service in order to get the Schoolyear application added to a global whitelist of known applications. The more often students report their issue, the higher the chance that the virus scanner approves Schoolyear quicker as a known application.

Below you find a direct link to the customer service of the most used virus scanners in the Netherlands:

Is your virus scanner not in the list?

Are you using another virus scanner and experiencing problems with Schoolyear? Please contact us at support@schoolyear.com.