Some exams require Workspace Authentication in order to join the exam. If your exam requires Workspace Authentication, you have to login with either Single-Sign-On (SSO) or via email allowlist.
If your insitution has not enabled SSO or if your email is not added in the allowlist you will receive the following error message: We don't recognize your email adress. Use your institute's email address.
This problem cannot be resolved by a student themselves but can be resolved by your institute, either by an employee or an admin. The following options are possible:
- Disable Workspace Authentication on exam level: Require Workspace Authentication (Employee Access Required)
- Configuring Single Sign On: Step 1 - User access (Admin Access Required)
- Manually allowlist student in the email allowlist: Email Allowlist (Admin Access Required)