In this article you fill find the following information:
- Problem description / symptom: Schoolyear cannot launched even though it's already installed
- Cause: Schoolyear can't access the local network
Please note: this article only applies for Windows devices.Problem description / symptom: Schoolyear cannot launched even though it's already installed
After downloading and installing Schoolyear, the application should be launched by the steps that are displayed on screen. In some events, the Schoolyear environment does not start and the student gets stuck at one of the two screens below, even though Schoolyear is installed:
Cause: Schoolyear can't access the local network
Schoolyear requires local network access to verify that the local installation succeeded. If this check fails, Schoolyear will not start after downloading and you get stuck on the screens like displayed above.
In some cases you must explicitly grant local network access via a pop-up. This occurs in at least Chrome version 142 and higher or in MS Edge version Version 143.0.3650.66. If this pop-up is ignored/blocked or not visible, Schoolyear will not start automatically after downloading.
Please note: this issue also occurs on macOS, but there it presents as an authentication message. (Link)
Solution 1 (Simple): Click the allow button in the browser
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Click the 'Allow' button in the browser.
- The Schoolyear installation will now be detected and you can start your exam.
Solution 2: Allow Schoolyear to access the local network in the site settings
- Go to your site settings in Google Chrome or Edge. Follow one of the two routes below.
- Route 1: Open the following URL: chrome://settings/content/siteDetails?site=https%3A%2F%2Fexams.schoolyear.app
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Route 2: Click the icon in the address bar next to the URL, as indicated by an arrow in the image below. Then click Site settings.
- Once you are on the site settings page in your browser, scroll down and enable local network access for the Schoolyear website.
- Then start the exam again as you initially did. We recommend reloading the page first.
Still stuck after validating that solution 1 and 2 are not working?
If you've tried the solutions without success, record a screen video reproducing the issue and email it to support@schoolyear.com. Include the Site Settings screen with the URL visible. Also attach your computer’s logs as described in this article: Where can I find the Schoolyear log files on my computer?
Extra: Solution for managed devices:
If you manage your students’ devices, consider granting access automatically for the Schoolyear website. If you use an Enterprise browser version, you can add exams.schoolyear.app as one of the URLs for which local access is allowed.
- For Google Chrome: More information can be found here.
- For MS Edge: More information can be found here