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Most common issues on managed Chromebooks

Yannick Zwaan
  • Updated

You can use managed Chromebooks in combination with Schoolyear to securely administer exams. Read this article for more information on how to configure this.

If something went wrong during the configuration process, check the most common issues below. Have you tried all suggested troubleshooting steps but still need help? Contact support@schoolyear.com. 

  • No tiles visible on the Chromebook

Once you have installed Schoolyear on the Chromebooks, a tile overview should appear when launching the Schoolyear app. If no tiles are visible, the JSON file may not have been correctly applied during the configuration process. Check whether you have added the JSON file from the Schoolyear admin console in the correct location.

  • Error message: This Chromebook is not managed by your organisation

The exam is likely not being started correctly. On a Chromebook, you must always first go to the Schoolyear kiosk app and select the desired exam environment via the tile overview. See also Starting Schoolyear on a managed Chromebook. 

  • Error message: Your organisation does not support managed Chromebooks

The exam was started via the tile overview, but the Chromebook configuration was not set up correctly. This is likely due to the JSON file not being applied correctly during the configuration steps. Verify that you have added the JSON file from the Schoolyear admin console in the correct location.

  • Chromebook screen turns black after 10 seconds

If Schoolyear is correctly configured but the Chromebook screen goes black (sleep mode) while using Schoolyear, you can adjust this setting in the Google Admin Console. Follow these instructions: 

1. Sign into Google Admin Console

2. On the homepage, click Devices

3. On the left, click on Chrome dropdown

4. Click on Settings

5. Click on Device

6. Scroll down to Kiosk power settings Under Action on idle, select Do nothing In Screen dim timeout in minutes, enter 0 In Screen off timeout in minutes, enter 0

7. On the left, click on Apps & extensions

8. Go to Kiosks

9. From the app that needs the kiosk device to be always on, enable Allow App to Manage Power.

10. Click on Save to make the changes.

 

  • The webclient doesn not support Local Input Method Editor (IME)

For AVD exams to work correctly on Chromebooks, the proper keyboard layout must be configured for the Kiosk app. You can check this here: Devices → Chrome → Settings → Device → Kiosk allowed input methods.

The most common layout in the Netherlands is English (US), which must be listed among the selected languages. If this is not configured correctly, certain characters on the keyboard may not work (e.g., " or ^).

Note: this only applies for exams where you want to use Secure Apps via Schoolyear AVD and does not apply for regular exams without AVD. 

 

 

 

 

 

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