Where do I find the Schoolyear logfiles on my computer?

With the logfiles Schoolyear can see the activities of the Schoolyear software on your computer and find the cause of the problem. Sharing the logfiles from your computer might help to solve your laptop problem. Use the steps below to collect both type of logs for Windows of MacOS. 

Step-by-step (Windows) - Schoolyear Logs

1. Open the Explorer (the folder icon in the taskbar).
2. Type '%AppData%' in the address bar
3. Open the folder 'exams-client'.
4. Send this folder to support@schoolyear.com.

Step-by-step (Windows) - Crashdump Logs

1. Open the Explorer (the folder icon in the taskbar).
2. Typ %localappdata% in the address bar.
3. Open the folder 'Crashdumps'
4. Send this folder to support@schoolyear.com.

Step-by-step (macOS) - Schoolyear Logs

1.  Open Finder.
2. Click 'Go' in the navigation bar.
3. Hold down the 'Option/Alt' key and click 'Library' that pops up.
4. Open the 'Logs' folder.
5. Open 'exams-client' in this folder.
6. Send these logs to support@schoolyear.com.

Step-by-step (macOS) - Extra Logs

1. Open Finder.
2. Click 'Go' in the navigation bar.
3. Hold down the 'Option/Alt' key and click 'Library' that pops up.
4. Open the 'Application Support' folder.
5. Open 'exams-client' in this folder.
6. Open 'Crashpad" and send these logs as zip file to support@schoolyear.com.